If you are looking for an affordable and trustworthy auto repair shop in Essex, why not choose New England Automotive!
We are your local top tier choice for auto repair. Our staff is well-trained with the goal of consistent and great customer service. We are conveniently located near Essex. Drop by the auto repair shop today at 10 Gregory Drive, South Burlington, VT any time, or give us a call at 802-660-9700 and schedule an appointment.
Reviews and comments from our satisfied customers
Brought the SUV in for a relatively simple fix for a stuck caliper. Scheduled the service, they sent me a message by 10am to remind me when I was not there at the beginning of the day, they got the SUV at 11am and had it done just after lunchtime. Fast, professional and, especially, helpful reminders a few days before the appointment and again on the morning of. If you are going 1,000,000 per hour like most of us are and live a life where helpful reminders and schedule flexibility would be a great help, this is your place. Great, fast work + 21st century professionalism = huge value. Well done, NEA.
What a lovely experience! Ken was friendly, knowledgeable, and professional. We will be coming back for all of our upcoming automotive needs in the future.
This was the most efficient and honest shop I have ever been to. I was at a training in Vermont (traveled from NY) when my car problems started. I ended up having it towed to the shop and not only did they approve the tow and reassure me as long as we communicate then everything will go smoothly with no storage charges and so on. They ran a diagnostic and didn't push anything unnecessary on me for my vehicle. They were very fast and very great at communicating!
Thank you so much New England Automotive and Ken Paquette! You were awesome and my 2015 Honda Fit thanks you too. Tried to post this to Google reviews but it didn't let me use my name. Used my work organization, Natural Resources Board!
Excellent service. Very friendly & professional, in particular Ken & Kayla. Called me back 2hrs after car check-up with estimate and exact source of trouble. Also pleased with their VT State inspection and advices. Honest with their recommendations With such service I will certainly be returning back.
The customer service here is outstanding. I haven't had any issues since my repairs (2/22, about 9 months ago) and everything seems to be working great still. My truck was with them for about 4/5 days, and in that time they changed my oil, changed out my break lines, did an undercarriage coating and I believe they changed out some of my breaks. They don't hesitate to connect and talk about things before taking action, and they even check in (a real person) by text to make sure things are still running ok some time after repairs.